Introduction
PT Guardia Teknologi Indonesia is a limited liability company with the trademark “Jubelio” engaged in Jubelio website services, domiciled in South Jakarta, Indonesia. Jubelio gives you a solution for retail management to escalate sales and work efficiency for your online and offline businesses that you can access through our website “https://app.jubelio.com/login.“
This Privacy Policy will give information to help you understand how we process your data based on standards and provisions with applicable regulations in Indonesia. We collect your data strictly to provide services related to our products.
Definitions
- Buyer refers to customers who buy products or services through digital platforms, including marketplace, online shop, and offline shop that are integrated with Jubelio.
- Jubelio is an omnichannel platform that assists sellers in managing their business operations in an integrated way, catering to both online and offline sales.
- Seller refers to a person or company that uses a digital platform to promote their products through any online channel. In particular, the seller uses Jubelio to operate their business (hereinafter referred to as user).
- Seller Employee refers to individuals who work for the Seller and are responsible for managing Seller businesses integrated with Jubelio (hereinafter referred to as user).
- A marketplace is an online platform where sellers can market and sell their products to consumers.
- Courier Services refer to logistics providers used to deliver orders from sellers to customers.
- Fulfillment Services refer to logistics partners that handle the processing, managing, and ensuring orders are fulfilled, packaged, and shipped from various sales channels.
- Order refers to a purchase request made by buyers through various sales channels, such as marketplaces, online stores, offline stores, and social commerce.
- Supplier refers to providers of goods or products that will be sold by sellers through the Jubelio platform.
Consent / Disclaimer
By agreeing to Jubelio’s Privacy Policy, you acknowledge that you have read, understood, and agreed to all its terms. You also consent to us processing your Personal Data following the provisions outlined in this Privacy Policy.
If you provide the Personal Data of other individuals (such as spouses, family members, friends, or other parties), you represent and warrant that you have obtained their consent and agree on their behalf to the processing of their Personal Data by us. We may request proof of such consent from you at any time.
You may withdraw your consent for the processing of your Personal Data at any time by giving written notice using the contact details provided below. You may also withdraw consent for certain communications through the “opt-out” facility or the “unsubscribe” option available in the messages we send, or through other available options in the communication media we use.
You should understand that after withdrawing your consent, you may no longer be able to use our application or services. Withdrawal of consent may result in service termination, account deletion, or the termination of the contractual relationship with us, with all arising rights and obligations remaining fully fulfilled. Upon receiving your consent withdrawal, we will inform you of any potential consequences so you can decide whether you still wish to proceed with the withdrawal.
Personal Data We Collect
- Seller: Name, Address, Tax ID, Email, Payment Information
- Employees: Name, Email, Phone Number
- General Buyers: Name, Email, Phone Number
- Supplier Buyers: Name, Address, Phone Number, Citizenship, Date of Birth, Tax ID, Family Registration Number
How We Collect Personal Data
- Seller and Employees Personal Data:
- Uploaded personally by the Users to Jubelio Services
- Buyers Personal Data
- Complied from the third party through order processing integration
- Compiled from third party by Buyers complaint conversation
- Uploaded manually by the Sellers throughout the Jubelio POS system, Jubelio Omnichannel, or Jubelio Shipment
- Uploaded manually by the Buyers while shopping at an online shop that integrated with the Jubelio Store
- Uploaded manually by the Buyers while shopping at the Jubeio Page
Purpose Of Personal Data Usage
- General Personal Data Usage
- To improve, adjust, and expand our website services
- To provide, operate, and maintain our website services
- To invent products, services, features, and new functions on our website services
- To communicate to our web service Users
- To investigate any functional mismatch
- To investigate any functional mismatch
- Account Management, exterminate/edit account detail, process and store history transactions order quota, integrate into Marketplace, online shop, warehouse, and courier;
- Resolution of Buyer’s Complaint integrated from Marketplace by the Seller;
- Resolution of Jubelio application’s complaint.
- Buyer and Supplier Personal Data
- The Seller possibly processes, create, removes, edit, displays, export order, prints shipping label, coordinates logistics orders to warehouse services and courier integrated by the Seller/Marketplace;
- The Seller possibly collects, edit, and delete the Buyer’s data contact;
- Resolution of customer’s complaint integrated from Marketplace by Seller.
Processing of Personal Data
We implement strict policies to protect your information when processing Personal Data. We only collect necessary data for clear and specific purposes, such as order information for logistics purposes. The collection, storage, and use of data are carried out under applicable laws and communicated transparently through clear and accessible notices. This ensures security and legality at every stage of Personal Data processing. Before processing your data, we verify its accuracy. During the process, we document each step to ensure compliance with applicable regulations.
Correction of Personal Data
If you find discrepancies in the data we have collected, you can request us or the data controller who collected your data to correct your Personal Data. We will follow up and correct the data within a maximum of 3 x 24 hours from when your request is received. This update is important to ensure that our terms, conditions, and privacy policies align with the laws governing personal data protection.
Storage, Deletion, and Destruction of Personal Data
The Personal Data you provide will be stored using appropriate security measures to prevent unauthorized access, use, or disclosure. Data will be reserved as long as necessary for the purposes stated in this policy and while you using our services, under applicable laws.
If the processing purposes have been fulfilled and you decide to close your account, we will delete your Personal Data from our database upon your request. Requests for Personal Data deletion will be responded to within a maximum of 3 x 24 hours. We will also exterminate your Personal Data after the retention period ends, which is 5 years, or based on your request. Once the data is deleted and destroyed, we will notify you via email.
Personal Data Security
We are committed to protecting your personal data by implementing appropriate security measures to prevent unauthorized access, disclosure, use, alteration, or destruction of your personal data. Our security measures include:
- Data Encryption: Using encryption technology to protect personal data during transmission and storage.
- Access Control: Restricting access to personal data to employees, contractors, and agents who need it, all of whom are subject to confidentiality obligations.
- Audit and Monitoring: Conducting regular security audits and system monitoring.
- Security Training: Providing security training to employees to ensure compliance with security policies and procedures.
- Risk Management: Actively identifying, assessing, and managing personal data security risks.
- Security Testing: Performing regular security testing to ensure the effectiveness of security measures.
In the event of a Personal Data protection failure, we will make every effort to notify you in writing within a maximum of 3 x 24 hours.
Transfer of Personal Data Outside the Jurisdiction of the Republic of Indonesia
Your personal data may be stored abroad by our third-party controllers and service providers, such as marketplaces, vendors, and data center providers. We will comply with and adhere to applicable laws and make every effort to ensure that our affiliates in other countries and all third-party service providers provide a level of protection that is equal to or higher than that provided under Indonesia’s personal data protection regulations. By committing to this Privacy Policy and under the law in your country, you understand and agree to the transfer of your personal information outside of your home country as described in this Privacy Policy.
Updates
We reserve the right to update this Privacy Policy at any time without prior notice to you. The update date will be listed in this Privacy Policy. The new Privacy Policy will replace the previous version. We strongly encourage you to periodically review this Privacy Policy to stay informed of any changes.
Contact Us
If you have any questions about this privacy policy, please contact us at [email protected].
